Exchange Policy
We offer a 30-day exchange policy, which means you have 30 days from the date of receiving your item to request an exchange.
Eligibility for Exchange
To be eligible, your item must meet the following conditions:
- The product must be in the same condition as received.
- Unworn, unused, and free from any damage not caused during delivery.
- Must include original packaging, tags, and any accessories.
- You must provide the receipt or proof of purchase.
How to Start an Exchange
To begin the exchange process, simply visit our Contact Us page and submit your request. Please mention:
- Your order number
- The exact issue
- Photos or videos (if damaged or defective)
Our team will review your request and guide you through the next steps.
Damages & Issues
Please inspect your order as soon as it arrives.
If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately so we can evaluate the issue and make it right.
If the product arrives damaged, you must send us a clear video of the unboxing and the issue as soon as possible. This helps us resolve the matter quickly.
Exchange Process
Once your exchange request is approved:
- You will return the original item to us.
- After we receive and inspect the product, we will process your exchange.
- For faster resolution, you may return the item and place a new order while your exchange is being reviewed.
Refunds (If Applicable)
If a refund is part of the resolution:
- We will notify you once the return is received and inspected.
- If approved, your refund will be issued to your original payment method.
- Please allow time for your bank or credit provider to process the refund.
